Privacy Policy

Last updated: January 2025

1Overview

We take your privacy seriously and are committed to protecting your personal data. This Privacy Policy explains how we gather, handle, disclose, and secure your information when you use our website, make bookings, or interact with our services, whether online or in person.

2What Information We Collect

We may collect the following types of data:

Personal Information

  • Your full name
  • Contact details (email, phone number, mailing address)
  • Payment data (processed securely via trusted external systems)
  • Government-issued ID (used for age or identity checks when required)

Booking & Usage Data

  • Details of your reservations
  • Preferences and specific requirements
  • Use of amenities like spa, dining, and casino services

Technical Information

  • IP address
  • Device and browser type
  • Cookies and tracking tools
  • User activity on our website (pages viewed, clicks, etc.)

3How We Use This Data

We use your information to:

  • Handle and confirm bookings
  • Authenticate identity and age
  • Process payments securely
  • Personalize your experience with us
  • Send notifications and booking updates
  • Assist with customer support requests
  • Improve our website and service offerings
  • Meet legal and compliance obligations

4Data Sharing Practices

We do not trade or sell your personal information. However, we may share it with:

  • Trusted vendors (e.g., payment gateways, support service providers)
  • Government or regulatory bodies when required
  • Marketing providers, but only if you've clearly agreed to it

5Cookies and Tracking Tools

We use cookies to enhance your browsing experience, collect analytical data, and tailor content to your interests. You can manage cookie settings through your browser options.

6How We Protect Your Data

We apply industry-standard security methods to keep your data safe from unauthorized access, loss, or misuse. Payment information is encrypted and transmitted via secure channels.

7Your Data Rights

Depending on your country or region, you may be entitled to:

  • Request access to the data we hold
  • Update or correct inaccurate details
  • Ask for your data to be deleted
  • Withdraw previously given consent
  • Object to or limit certain data uses

To use these rights, contact us via the information at the end of this policy.

8Data Storage Period

We store personal data only for as long as it's needed to fulfill the purposes outlined above or as required by applicable laws.

9Underage Use

Our services are designed for individuals 18 years or older. We do not knowingly collect information from minors. If such data is identified, we will delete it immediately.

10Policy Updates

We may change this policy from time to time. Any updates will be reflected on this page with a new "last updated" date. Please review this policy periodically.

11How to Contact Us

If you have any questions about this Privacy Policy or how your personal data is managed, feel free to reach out to us directly.

Questions About Your Privacy?

We're here to help. Contact us if you need clarification on any part of this policy or want to exercise your data rights.

Contact Us